Privacy Policy for PetSmartAI

Effective Date: January 1, 2026

Welcome to PetSmartAI (the "Site"), located at petsmartai.club. We specialize in AI devices for pet care and feeding. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

• Personal Identifiers: name, email address, phone number.
• Device Data: usage statistics, performance metrics from our AI devices.
• Location Data: IP address, geolocation data when permitted by you.
• Customer Support Data: information you provide when contacting us via our contact form.

2. How We Use Your Information

We use your personal data to:

• Provide, maintain, and improve our AI pet care and feeding devices and services.
• Respond to your inquiries and provide customer support.
• Monitor and analyze device performance and usage trends.
• Send you updates, notifications, and important information regarding our services.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area, our lawful bases include:

• Consent: You have given clear consent for us to process your personal data for specific purposes.
• Contractual Necessity: Processing is necessary to perform the contract for our services you have requested.
• Legitimate Interests: Processing for business and security purposes, provided your fundamental rights do not override those interests.

4. Your Rights under the GDPR

You may have the following rights under the GDPR:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where applicable.
• Restrict or object to certain processing activities.
• Request data portability.

To exercise any of these rights, please contact us through our contact form.

5. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site:

• Essential Cookies: Required for core Site functionality.
• Performance Cookies: Collect anonymous analytics data to help us improve performance.
• Functional Cookies: Remember your preferences and personalize content.
• Analytics Cookies: Provide insights into how users interact with our services.

You can control your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Site.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. International Data Transfers

Your data may be transferred to and processed in countries outside your own, including Switzerland. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy. Any changes will be posted with a new effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

10. Contact Information

PetSmartAI
Promenade du Lac 2
1820 Vevey, Switzerland
Business ID: CHE-164.758.937
Phone: +41762035970

If you have any questions or concerns about this Privacy Policy, please reach out via our contact form.

11. Regulatory Complaints

If you are unsatisfied with our response to your request, you may lodge a complaint with a data protection authority in your jurisdiction.